Refund policy

At Graceful Clay Jewellery, we want you to be completely happy with your purchase. As our jewellery is handmade with love and care, we kindly ask that you read our returns policy before placing your order.

💕 Change of Mind

If you change your mind about your purchase, you have the right to cancel your order within 14 days of receiving your order, in accordance with UK consumer law.

If you wish to cancel your order, please contact us within 14 days of receiving your order. Once you have notified us that you wish to cancel, you will then have a further 14 days to return the item to us.

Items should be returned in their original condition and must not have been worn beyond what would reasonably be necessary to inspect the item.

The buyer is responsible for the cost of returning an item when returning an order due to a change of mind.

We strongly recommend using a tracked postal service when returning an item, as Graceful Clay Jewellery cannot be responsible for items that are lost or damaged while being returned.

Once your return has been received and inspected, your refund will be processed.

Where you are exercising your statutory right to cancel an online order, we will refund the cost of the standard delivery service originally paid for. Any additional cost paid for an upgraded delivery option will not be refunded.

📦 Items That Arrive Damaged or Faulty

Every item is carefully checked and securely packaged before being dispatched. However, we understand that occasionally an item may become damaged during delivery.

If your jewellery arrives damaged or you believe your item is faulty, please contact us as soon as possible and provide clear photographs of the item and its packaging.

Please contact us before returning a damaged or faulty item so that we can advise you on the next steps.

If the item is confirmed to be faulty or damaged, we will work with you to provide an appropriate remedy, which may include a repair, replacement or refund, in accordance with your statutory consumer rights.

You will not be responsible for reasonable return postage costs for an item that is faulty or arrived damaged.

💎 Earrings & Hygiene

For hygiene reasons, earrings that have been worn may not be eligible for return due to a change of mind once they have been removed from any protective or sealed packaging.

This does not affect your statutory rights if an item is faulty, damaged or not as described.

✨ Personalised & Custom-Made Items

Personalised or custom-made items may not be eligible for cancellation due to a change of mind where they fall within the legal exemption for goods made to the customer’s specifications or clearly personalised.

This does not affect your statutory rights if the item is faulty, damaged or not as described.

💌 Refunds

Once we receive your returned item, we will inspect it and process any refund due.

Refunds will normally be made using the same payment method used for the original purchase.

We aim to process refunds as quickly as possible and in accordance with applicable UK consumer law.

🤍 Our Commitment

Nothing in this policy affects your statutory rights as a consumer. If an item is faulty, not as described or does not meet the required standard, you may have additional rights under UK consumer law.

Thank you for supporting Graceful Clay Jewellery and our small handmade business. Every order is made and packaged with care, and we truly appreciate your support. 💕